Resource management
To ensure effectively staff and monitor resources in order to meet and exceed internal and external service levels at all times.
Credit Control Management
To ensure, manage and deploy risk mitigation of customer credit and the collection of outstanding debt from customers in a timely and professional manner.
· Evaluate customers credit worthiness to support the sales process
· Perform customer account reconciliation when required
· Perform AR to GL reconciliation where not automatically performed within an integrated system
· Ensure collection systems are maintained efficiently and accurately
· Sign off bad debt write offs in line with Credit Control policies
· To manage the resolution of invoice related queries and complaints from customers in a timely and professional manner.
· Check the receipt of invoices by customers by setting up appropriate call cycles in relation to trading patterns.
· Escalate problem collections to superiors and sales force as appropriate
· Manage the relationships with external suppliers, such as credit rating agencies and debt collection agencies, by monitoring and maintaining agreed service levels.
· Manage the collection of cash payments by field collectors in a costs efficient manner.
· To support increase of payments by bank transfer by educating the customer on this payment method, including its benefits.
· Negotiate with GAM customers billing and payment process and timelines.
Departmental and cross-functional process improvement
To cross-functionally analyse, agree, implement and monitor credit control processes and activities in order to continuously action issues and improve efficiency and effectiveness.
People management
To lead, motivate and empower staff through effective and open communication, excellent leadership, regular performance feedback and teambuilding, in order to maximise customer satisfaction, business results and employees’ satisfaction.
Project work
To contribute to the effective rollout of Business Unit Administration or cross-functional projects, through contribution of professional expertise and leadership.
Work group activities
To participate in or support the divisional Credit Control Work Group activities in order to establish consistent divisional Billing practices and improve performance through process and procedural changes.
Requirements:
- Bachelor level from a high quality University institution
- Minimum 5 years working experience in a Credit Control environment within a Business-to- Business service or manufacturing industry with a strongly competitive market
- Credit professional certification (ICM or other recognised organisation)
- Strong communicator with good verbal and written English skills
- Very good people management, leadership and motivational skills
- Excellent customer liaison skills
- Project and change management skills
- Finance analytical skills
- Strong Excel skills
- Knowledge and experience with an ERM system, preferably SAP
Should you find yourself interested in the job opportunity, please forward your CV to rofika@cbn.net. id shortly. Please send it by Microsoft Word program.
